CTL Survey 2005

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Project Summary:The CTLpedia Survey Project page documents data gathering methods, tools, and processes used by the CTL to gather usage, improvement and service needs data.

Contents

Project History

CTL Survey 2005

Spring 2005 was the first delivery of the online CTL support survey. The intent of this survey was to gather data from our users concerning the service and support they receive from the CTL.

Survey Process

  • Created using Survey Share for online delivery (http://www.surveyshare.com )
  • Survey open from 4/18 – 4/29
  • First email sent to all MCC on 4/18 with following text:
    • Good afternoon! The MCC Center for Teaching and Learning requests your help gathering data about the support that we provide to MCC faculty and staff. Please take a few minutes and complete the CTL Support Survey (link included). The survey should take no more than 15 minutes of your time and will provide us with valuable information as we structure our offerings for next year. Thanks in advance for your help and continued support! CTL Staff
  • Second email reminder sent 4/21 with adjustment to completion time (5 minutes instead of 15). Email text also included top 5 reasons to complete the survey.
  • Third reminder sent on 4/26.
  • Survey closed on 4/29. Results were compiled and made available via a link from our website. Email with the following text was sent out on 5/3:
    • Some highlights from the 2005 CTL Support Survey:
      • 202 individuals responded to the survey
      • Most of these individuals (94%) find out about CTL events via email
      • 79% of these users primarily work on a PC computer
      • 31 of these users are willing to share expertise with their colleagues via showcase, mentoring, and/or workshop facilitation

For these and other survey results, visit the CTL website link to survey results.Thank you to everyone who responded to the survey. We will be using the data to help modify and continually improve our support services for the coming academic year. For those working on summer classes and projects, the CTL will be open and hold regular hours (M – TH from 7 am – 6 pm). Thanks for your support, and have a great summer! CTL Staff

Survey Process Recommendations

  • Timing seemed to be good (i.e. end of April with completion before May)
  • The survey was open about two weeks which seemed to work well
  • Be sure to indicate that it takes 5 minutes or less to complete. Fifteen minutes is WAYYY to long.

Survey Questions

  1. For demographic purposes, please indicate the employee group of which you are a member.
  2. For what reasons have you utilized the CTL? (check all that apply).
  3. At which MCC site do you do most of your work?
  4. Would you utilize the Southern/Dobson CTL location if it were open on some Saturdays?
  5. What times of day, M - F, usually work best for you to attend workshops/events?(check all that apply)
  6. Which CTL site is most convenient for you?
  7. How do you find out about CTL events, workshops, or other information? (check all that apply).
  8. Which computer platform do you use?
  9. In the area of TEACHING AND LEARNING, which of the following are you interested in learning more about? (check all that apply).
  10. In the area of BASIC COMPUTER SKILLS, which of the following are you interested in learning more about? (check all that apply).
  11. In the area of ONLINE COURSE DEVELOPMENT, which of the following are you interested in learning more about? (check all that apply).
  12. In the area of WEB PAGE CREATION, which of the following are you interested in learning more about? (check all that apply).
  13. In the area of PRODUCTIVITY TOOLS, which of the following are you interested in learning more about? (check all that apply).
  14. In the area of MULTIMEDIA, which of the following are you interested in learning more about? (check all that apply).
  15. Would you be willing to share your skills and expertise with your colleagues? If yes, in what form?
  16. If you answered "yes" to item 15, please provide your name, email address, phone number, and the skills and expertise you are willing to share. You will be contacted by someone from the CTL.
  17. Please provide any general comments or information you would like the CTL to have concerning the support of MCC faculty and staff.

Survey Questions Recommendations

  • The number of questions seemed about right to keep within the 5 minute completion window.
  • Next time might want to add question about interest in using Study Mate to create online games, using WebCT for on-campus class resources, and copyright information.
  • The survey is definitely slanted toward technology questions. This was brought up by one of the respondents. Might want to balance the questions next time and add more related to teaching and learning.

Survey Data Overview [Question Number]

  • [1] Full time and adjunct faculty were the primary survey respondents at 71each although there was light representation from MAT, PSA, and RPS/Temp.
  • [2] Primary usage of the CTL is to attend workshops or events and secondary usage is for consultations or meetings with CTL staff.
  • [3] Most of the respondents work at Southern/Dobson campus.
  • [4] 27% of respondents (54) would utilize the Southern/Dobson CTL if it were open on some Saturdays.
  • [5] 2 PM – 4 PM is the most popular time slot (60%) for workshops/events.
  • [6] Southern/Dobson was the most convenient site for 87% of the respondents.
  • [7] Email announcements are the primary means that respondents find out about CTL workshops and events (94%).
  • [8] Respondents were primarily PC users at 88%.
  • [9] The most popular topics were Assessment, Student Motivation, Problem-Based Learning, and Learning-Centered Environments.
  • [10] Basic computers skills for the PC was of interest to 71% of respondents. Interestingly enough, 27 people (16%) indicated they would like to learn basic computer skills for the Mac even though only 25 respondents listed as using the Mac. Internet usage skills were popular with almost half of the respondents (47%).
  • [11] 68% wanted to learn more about WebCT. 54% wanted to learn more about Breeze. Eportfolio and Respondus were of the least interest at around 35% each.
  • [12] The majority of respondents (60%) wanted to learn about creating or maintaining their MCC web page.
  • [13] All the productivity tools were of interest to respondents with Excel the highest at 97% and Word the lowest at 43%.
  • [14] PowerPoint was the most popular multimedia tool of interest (70%) although 52% (92 individuals) were interested in video.
  • [15] 13% were willing to share expertise via our website, 10% through email or phone mentoring, and 22% via creating and/or facilitating workshops.

CTL Survey 2005 Comments

Changes Made as a Result of Survey Data

The following immediate changes were made in the CTL as a result of survey data:

  • Open hours were extended during the week
  • Some Saturday workshops were added
  • Workshops were added during indicated popular times
  • Regular email announcements of upcoming events were sent out
  • Additional workshops and events were added in the indicated areas of interest

The following additional changes were made in the CTL as a result of the survey data:

  • Pilot in fall 2006 to experiment with different open hours resulted in regular Saturday hours (not just workshops but help time as well).
  • Many discussions about the non-technology role of the CTL were held resulting in more programs and events not based solely on technology.
  • Increased support for adjunct faculty was added in the form of a part-time Adjunct Faculty Developer.
Retrieved from "http://ctl.mc.maricopa.edu/wiki/index.php/CTL_Survey_2005"
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